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FAQs

 

GENERAL

Q. Where is all your pet food made?

A. All our pet food is made in the UK, by one of Europe's leading pet food manufacturers, who have almost 30 years experience in formulating pet food of the highest quality.

 

 

Q. Where are all your meat and fish ingredients sourced from?

A. The ingredients sourced are generally all from the United Kingdom. From time to time, depending on supply and demand, ingredients may be sourced from other countries. All our reputable and trusted suppliers used, only provide raw materials of the finest quality and specifications of a high standard, as required.

 

 

Q. What are the husbandry/ animal welfare conditions of the animal raw materials used?

A. All animals are kept as per EU regulations.

 

 

Q. What is meant by 'Veterinary Approved' pet food?

A. 'Veterinary Approved' simply means that these particular recipes have been sent to Vets for review and have been approved. This means that our ingredients are of the finest quality and are not deemed to be harmful.

The following ranges are 'Vet Approved' for both dogs and cats;

Dogs

Cats

 

 

Q. Do you sell both wet and dry pet food?

A. No, we only sell dry food as we feel that dry food is a better all round choice and is also better value and has more health benefits.

*To find out more about the many great benefits of dry pet food, please click here.

 

 

DELIVERY

Q. Do you only deliver to mainland England, Wales & Southern Scotland?

A. No. We have customers who live in the Highlands of Scotland and Northern Ireland. Please contact us for confirmation of the delivery charge for our courier service outside of our area.

We can deliver to your place of work too, subject to accessibility.

 

 

Q. What areas/towns does the local Free Delivery service cover?

A. We cover the surrounding areas of Southend, which currently include addresses that start with SS1, SS2 and SS3 within the postcode.

We can deliver to your place of work too, subject to accessibility.

 

 

DIETARY

Q. Asparagus in dog food. What are the heath benefits?

A. Asparagus is an excellent source of vitamin B6, calcium, zinc and magnesium. As well as having high levels of beta-carotene, vitamin C, vitamin E, vitamin K, thiamin, riboflavin, rutin, niacin, folic acid, iron, phosphorus, copper, potassium, selenium and manganese. It is also a very rich source of dietary fibre. Asparagus acts to counteract fatigue, it is also a diuretic which can help to prevent kidney stones. It is also thought to exert anti-diabetic effects.

The following diets all contain Asparagus as an ingredient;

Dogs

Cats

 

 

Q. When should I start feeding puppy food, which is most suitable for my puppy and at what stage should I move them onto an adult diet?

A. Puppies should be gradually weaned off their mother’s milk and onto a puppy food at around 12 weeks of age. The puppy diet is then suitable for your puppy for approximately one year – this time frame varies with the size of the dog and breed, as small breeds reach maturity more quickly (around 6-9 months) and large and giant breeds mature more slowly over around 2 years.

For puppies prone to digestive upsets or dietary sensitivity we would advise to try the Natural & Hypoallergenic Turkey & Rice Puppy recipe, as it is hypoallergenic and formulated to be suitable for the most sensitive puppies.

The Hypoallergenic Premium Puppy is also a great choice as it is very appetising and contains several protein and carbohydrate sources to expose your puppy to numerous ingredients and reduce the chance of dietary intolerances and sensitivities occurring in later life.

The Hypoallergenic Premium Salmon & Potato Large Breed Puppy is suited to large and giant breeds and is also sensitive on digestion. This recipe is formulated to limit your dog to a healthy growth rate when fed at the recommended quantities which prevents the problems associated with accelerated growth.

 

 

Q. At what stage is it suitable to transfer my dog/ cat onto a senior diet?

A. As your dog/ cat ages they are likely to become less active and therefore require less calories, protein and fat for their maintenance. At this stage if their diet and portion size is maintained at previous levels you could notice your pet begin to become overweight, which puts added strain on the body and joints.

In the senior years it is important to feed a high quality diet to avoid putting undue strain on your pet’s internal organs due to the need to process higher levels of waste products.

It would be advised to gradually transfer your dog/ cat onto a senior diet at this stage, as senior diets are formulated to be complete and provide all the nutrients required whilst also maintaining your pet at a healthy weight. Senior diets also contain Glucosamine, Chondroitin and MSM to help to keep joints healthy, which is important as your pet ages.

The following diets all contain Glucosamine, Chondroitin & MSM and are excellent in helping to maintain good health in senior dogs and cats;

Dogs

Cats

 

 

 

Q. Which food would be best for my kitten?

A. Our range of foods suitable for kittens include the Hypoallergenic Premium Kitten, Natural & Hypoallergenic Fish & Rice Adult Cat and the Natural & Hypoallergenic Turkey & Rice Adult Cat as the Natural & Hypoallergenic Fish and Turkey recipes fulfil the requirements of a kitten as well as being suitable for adult cats.

The Hypoallergenic Premium Kitten recipe is formulated for kittens and contains several protein and carbohydrate sources which can help to prevent ingredient sensitivities in later life.

The Natural & Hypoallergenic range contains rice as a carbohydrate. If your kitten is fussy then the Natural & Hypoallergenic choices could make it easier to encourage your kitten to eat.

 

 

HEALTH CONDITIONS

Q. What are the symptoms to look out for in Pancreatitis?

A. Pancreatitis involves the pancreas which is an organ in the abdomen (tummy) which is responsible for releasing enzymes (types of proteins) to digest food. The pancreas also releases important hormones (such as insulin) into the bloodstream. Pancreatitis occurs when the pancreas becomes inflamed (tender and swollen).

Symptoms of Pancreatitis can include -
  • Lethargy
  • Loss of appetite
  • Vomiting
  • Abdominal pain (highlighted by restlessness and discomfort).
  • Diarrhoea.
  • Depression
  • Dehydration
  • A 'hunched up' posture

The following diets may help dogs with Pancreatitis;

Dogs

 

 

Q. What are the symptoms of Colitis?

A. Colitis is considered to be a digestive disease and the term refers to an inflammation of the colon.

Symptoms in various combinations to look out for in Colitis include -
  • Watery diarrhoea, particularly if there is blood in it
  • Bright flecks of blood in the stools
  • Soft faeces
  • Frequent need to go to the toilet, passing small amounts of poop that appear different to your dog’s usual productions
  • Pain when defecating
  • Straining to pass stools, which can sometimes be mistaken for constipation
  • Lack of appetite or disinterest in food
  • Frequent flatulence
  • Weight loss
  • Pronounced squatting and hunching when passing stools
  • Pain or inflammation of the lower body and possible cramps

The following diets may help dogs with Colitis;

Dogs